Faq

FREQUENTLY ASK QUESTIONS

Where are Dreams products made?

We search the world for the best production facilities and countries of origin will vary depending on the item.  All of our products are designed in our office in Tokyo, Japan, and most of our products are currently manufactured in China.

Where can I see your products in person?

Dreams USA products are sold through a network of brick and mortar retailers across the country and in several other countries around the world. If you’d like to find a retailer near you, please email us at dreamsusa@dreams6.com and give us your zip code. We will send you a list of our retailers closest to you.

How do you calculate delivery charges for my order?

Consumer

  • Dreams charges $7.90 for shipping and handling for all orders under $27.00

  • All orders over $27.00 are shipped with no shipping charge

Wholesale

  • Dreams calculates estimated shipping charges in your cart. 

  • Actual shipping charges will be applied when your order is shipped.

What payment methods do you accept?

All orders must be paid at the time the order is placed.We accept MasterCard, Visa, Discover and American Express cards.  Our website offers secure checkout.

Why did my credit card transaction fail?

We employ a number of “fraud prevention” checks in credit card processing.  If your transaction fails, you should receive some indication as to the reason.  If you do not understand why the transaction failed, please contact your credit card company directly to inquire about the reason for the payment failure.

When will I receive a refund for orders cancelled after check out?

Timing of refunds depends on your credit card company’s closing date and billing date.  For more information, please contact your credit card company directly.

How secure is shopping in the Dreams USA online shop?
  • Dreams takes all commercially reasonable steps to protect your data and your identity. Our website is protected with an SSL Certificate.  SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser. Typically, SSL is used to secure credit card transactions, data transfer and logins, and more recently is becoming the norm when securing browsing of social media sites.
  • Dreams USA will not sell or share information about you in aggregate or individually with any other company or individual. Please refer to our Privacy Policy.
What happens after I place an order?
  • You should receive an automated reply after placing your order.
    • If you do not get an email from us within 5 minutes after order, you may have entered an incorrect email address or not completed your order.
      Please contact us via email at dreamsusa@dreams6.com.
    • Please include your order number (or your name, phone number, address, and order details) on our “contact us”.
    • Please create an account on our website so that you can access tracking information. If you purchase as a guest, you will not be able to receive tracking information.
  • All orders placed on our website are reviewed by one of our customer service team members to confirm the details. We will contact you in the event of any conflicting information (please be sure to provide your email address when you place your order). 
  • Once all details are confirmed, we will send your order to the warehouse to be shipped.  Your credit card will be charged at the time you place your order. 
What should I do if I receive the wrong or a defective item?

If you receive a wrong or defective product, please inquire using our contact us form within 7 days after the product’s arrival. We will check our stock and exchange it with a brand new or similar product.  Please understand that after 7 days, we cannot accept any requests for replacement of defective products.

How do I get tracking information for my shipment?

Please create an account on our website so that you can access tracking information. If you purchase as a guest, you will not be able to receive tracking information.

How long will it take for my order to arrive?
  • Our goal is to ship all orders within 3-5 business days of receipt of the order. Most orders will ship within one to two business days after order receipt.  Pre-orders for limited edition items will be shipped on the release date. 
  • Shipment lead time will depend on your location. Our warehouse is located in Rhode Island and our most often used carriers are USPS and UPS.
What should I do if I haven't received the item that was shipped?

Please contact the shipping company directly with the tracking number provided in the “Shipping Confirmation Email”.

Can I request expedited shipment?

Contact our customer service department dreamsusa@dreams6.com if you wish to have your shipment expedited.  Additional shipping charges will apply.

Can I cancel an order after it is placed?

If your order has not been shipped, you may be able to cancel it. Contact our customer service department at dreamsusa@dreams6.com.   

Can I remove myself from the Dreams Mailing List?

At the bottom of every Dreams Newsletter and Promotional mailing, there is an option to unsubscribe.

How can I learn about Dreams new products and programs?

Sign up for our mailing list by scrolling down to the bottom of any page and entering your email into the newsletter sign up feature on our website.

I’m a retailer interested in carrying Dreams products in my store. How do I get information?

On our home page, click on the words “Wholesale Registration” on the top right side. Toward the bottom of the dialogue box that opens, you will see, ”If you are a dealer, please click here to register.” Click and follow the instructions for sending us your information.  A representative will be in contact with you after receiving your registration request.

CONTACT FORM

    Read our Terms and Conditions here! The Dreams USA Privacy Policy